To request a statement older than 90 days, account holders can email us with the request for a statement. Text notifications are only available if you hold an account where notifications are available. What happens if I stop paying for the tablet? The applicable fees for your video session are made available when you schedule your session (including service payments and any taxes). Once a Direct Bill account holder has requested that his or her account be closed, the request is held for 7 to 10 days to allow for any unbilled calls or other charges to clear the account prior to closing. The parties hereby consent to jurisdiction and venue of the Federal District Courts in the Northern District of Texas or Texas state court in Denton County or Collin County and waive any objections thereto. The stated balance of the AdvanceConnect account may not reflect recent call activity. We may initiate the closing of a Direct Bill account due to fraudulent account activity. Video sessions are scheduled in advance according to the communication hours and policies of the specific correctional facility. Severability. We guarantee you'll save on Jail Calls, or you can have your money back. These terms do not provide any third party with a remedy, claim, or right of reimbursement. We will attempt to troubleshoot the issue. est sujeto a cambios. Almacenamiento de la informacin de tarjeta. Do I, or my friend and family user, get to keep the tablet upon release? . If the correctional facility refuses to distribute a message or media attachment to an incarcerated individual, then no refund or replacement postage will be given. 3. When inmates call this number, you will save money on long-distance or local jail calling rates charged by GTL or SecurusTech. If you stop using our Products for any reason, wed appreciate knowing why so that we can continue improving our Products. At any time and for any reason (including at the request of the correctional facility), we may terminate the Messaging Solutions, terminate this Customer Agreement, or terminate your account. Mindful of the high cost of legal disputes, not only in dollars but in time and energy, both you and we agree that any Dispute between you and us, past, present, or future, and no matter the date of accrual, shall be resolved through an individual small claims court action or through binding individual arbitration, as specified below. (b) Maximum Liability. Securus Technologies and Grammy-Award Winning Artist Lecrae Release Song in First-Ever Hip-Hop Track Contest for Incarcerated Individuals August 31, 2022 Aventiv Technologies Launches New Website Dedicated to Providing Information, Resources, and Support to Families and Friends of Incarcerated Individuals August 23, 2022 inmatesales. Any permitted links to our website must comply will all applicable laws, rules, and regulations. I agree to be contacted . What do I need to do to link my JPay account to a Securus account? We use this information to: Please refer to our Privacy Policy for information concerning our use of this information. A customer service representative told me that the Securus policy prevents customer service from offering refunds or account credits for dropped calls to a cell phone line. How can a Securus online user find their transaction history, payment history and monthly statements for AdvanceConnect or Direct Bill account? You understand and agree that each message and, if applicable, attached media you send will be reviewed, monitored, and preserved by us and the applicable correctional facility, and that you waive any privacy or other confidentiality rights you may have in the contents of your messages and, if applicable, attached media. Failure to sign on at the scheduled time or signing on late will not extend the session time period for which you paid. However, it can take up to 24 hours for the call management system to receive updated information about payments on these accounts. Account holders that request an optional paper billing statement may be charged $2.00 per statement. We will start sending text notifications and alerts within 48 hours of confirmation of registration for the service. How do I get setup for eMessaging using the Securus Apple iOS app? There is no account funding service fee imposed if the account payment is made by mail or via the account holders online bill payment service through the account holders personal bank. Arbitrability of Certain Disputes. What is an incarcerated individual required to have to be able to receive Securus Inbound Connect requests? Definition of Dispute. Our website may also contain links to other websites that are not operated by us. In the event Resolute is unavailable or unwilling to hear the Dispute, the parties shall agree to another comparable arbitration provider, and if they are unable to agree, the parties shall apply to a court for appointment of a new arbitrator, pursuant to Section 5 of the Federal Arbitration Act. Please contact Securus Correctional Billing Services (SCBS) Customer Support Center at 1-800-844-6591 to update or correct your billing information. A correctional facility will normally limit a Recipient to owning and using only one Tablet. Any section of this Customer Agreement that, to give proper effect to its intent, should survive such expiration or termination, will survive the expiration or earlier termination of this Customer Agreement. We have implemented commercially reasonable technical and organizational security measures designed to protect personal information against loss, misuse, and unauthorized access, alteration, disclosure or destruction. NEW! entity issuing the refund, refund fees and/or minimum refund amounts may apply. Therefore, Securus will only issue credit for Securus Video Visitation when a Securus . PO Box 650757
You understand and agree that as an AdvanceConnect account holder, you are responsible for all charges associated with all telephone numbers added to the account. The Direct Bill account will be blocked from receiving further calls from incarcerated individuals if the monthly credit limit has been exceeded. You are responsible for maintaining the confidentiality of your username, password and account information. nicamente para realizar pagos o compras de los servicios de la Empresa. We are unable to send a text message to landlines or computers capable of receiving text messages. These monthly invoices must be paid in full by the due date or the Direct Bill account will be blocked from receiving further calls from incarcerated individuals. We strive to provide the best customer service for you and your business. Securus Contact Systems creates exceptional connections with your customers through our live receptionist service and leaves trustworthy impressions with each interaction. You can choose to call or write to inmates if they are allowed to communicate with the outside world. VeriSign secured #1 Internet-trusted security seal. Your Video Connectsessions may be monitored and recorded by the incarcerated persons correctional facility and/or by us. Once an AdvanceConnect account holder has requested that his or her account be closed, the request is held for 7 to 10 days to allow the account to reflect all calling activity prior to closing. IN NO EVENT SHALL WE OR ANY OF OUR REPRESENTATIVES BE LIABLE TO YOU FOR CONSEQUENTIAL, INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, PUNITIVE OR ENHANCED DAMAGES ARISING OUT OF, RELATING TO, OR IN CONNECTION WITH ANY BREACH OF THIS AGREEMENT OR USE OF OUR PRODUCTS AND SERVICES, REGARDLESS OF (I) WHETHER SUCH DAMAGES WERE FORESEEABLE, (II) WHETHER OR NOT YOU WERE ADVISED OF THE POSSIBILITY OF SUCH DAMAGES AND (III) THE LEGAL OR EQUITABLE THEORY (CONTRACT, TORT OR OTHERWISE) UPON WHICH THE CLAIM IS BASED. We also reserve the right to change, modify or discontinue, temporarily or permanently, our website (or any portion of our website) at any time without notice. Please read them carefully. realizar pagos seguros a travs de nuestro sitio web, aplicacin o sistema
In most cases, payments are posted to accounts within one hour. It generally takes 2-3 business days for the refund to process back to the card, after the funds have been removed from the closed account, but could take up to one billing cycle to be reflected on the credit or debit card statement. crdito o dbito y que autoriza a la Empresa a cargar su tarjeta de
Should I fund anAdvanceConnect account or a SecurusDebit account? Payments sent via mail may take seven to ten business days to process. Get Our Live Receptionist Service For Your Business 24/7 Live Chat Service Top-Notch Customer Service, Simplified Your messages may be delayed as their content may be pending review and approval by the correctional facility or by us. It can be tempting to avoid reading them, but its important to establish what you can expect from us, and what we expect from you. actualizados a la direccin de correo electrnico que usted le
You can add multiple phone numbers to an AdvanceConnect account to ensure that calls from incarcerated individuals can connect to friends and family members at various numbers (work, mobile, home, other relatives, neighbors, friends, etc., subject to facility restrictions). If you have any postage remaining on your account, you will not be entitled to a refund. Federal Cost Recovery Charge is used to fund the federal Telecommunications Relay Service (TRS) program. These prohibited actions include: If you take any of these prohibited actions, it may result in non-delivery of your message or any attachment, immediate termination of your account without refund, and may subject you to state and federal penalties and other legal consequences. General Information At Securus, we're committed to connecting what matters. o realizar pagos por nuestros servicios. Terminating the Messaging Solutions Products. Please do not hesitate to reach out to us at (503) 946-6957 if you ever have any questions or concerns. AdvanceConnect account holders are responsible for payment for any services purchased on the AdvanceConnect account. Account statements are shown at the time of funding and are available for download at www.securustech.net for up to 90 days. Esto es completamente opcional y para su comodidad en el uso de los servicios
Contact the Securus Incarcerated Individual Hotline at 1-855-273-7292 to request therefund. Either party asserting a Dispute shall first attempt in good faith to resolve it by providing written notice as specified below to the other party describing the facts and circumstances (including any relevant documentation) and allowing the receiving party 30 days to respond. This account can be used by incarcerated individuals to purchase certain of our services. The revised terms will automatically be effective once they are posted, and your continued use of our Products after any changes means you agree to the changes, and they become part of your Customer Agreement. This Limited Warranty gives you specific legal rights, and you may also have other rights which vary by jurisdiction. You understand and agree that use of the Tablet by the Recipient is a privilege and misuse or other inappropriate actions may lead to denial of this privilege, confiscation of the Tablet, administrative and disciplinary sanctions and/or legal action. Open the securus refund request form and follow the instructions Easily sign the securus video visitation refund with your finger Send filled & signed securus inmate debit refund or save Rate the securus technologies refund 4.7 Satisfied 177 votes Quick guide on how to complete securus credit request form Our Direct Bill Product allows you to create an account that you own that allows you and other friends and family members to receive collect calls from incarcerated individuals and have the call charges billed directly from us to you each month. Internet Service Provider (ISP). Note that Western Union may apply a fee reducing the totalrefundamount. Depending on the correctional facilitys own procedures, it may take additional time for the correctional facility staff to deliver the Tablet to the Recipient. Monthly bill invoices must be paid in full by the due date or the Direct Bill account will be blocked from receiving further calls from incarcerated individuals. TO THE MAXIMUM EXTENT PERMITTED BY LAW, YOU AGREE TO DEFEND, INDEMNIFY, AND HOLD HARMLESS SECURUS, ITS AFFILIATES, AND THEIR RESPECTIVE DIRECTORS, OFFICERS, EMPLOYEES AND AGENTS FROM AND AGAINST AND ALL THIRD PARTY CLAIMS, ACTIONS, SUITS, OR PROCEEDINGS, AS WELL AS ANY AND ALL LOSSES, LIABILITIES, DAMAGES, COSTS, AND EXPENSES (INCLUDING REASONABLE ATTORNEYS FEES) ARISING OUT OF OR ACCRUING FROM (A) YOUR BREACH OF THIS CUSTOMER AGREEMENT; AND (B) YOUR USE OF THE TERMINAL AND THE OTHER SECURUS SERVICES. By storing your payment information, you can make secure payments via our website, app, or automated system without having to re-enter the Card Information for each transaction. for more info). 2. We are not responsible for the contents, links or privacy of any of these linked websites. Pulse 1 para aceptar el acuerdo o 2 para rechazarlo. The components used to calculate these charges are subject to change from time to time and may include costs incurred in prior years that are not yet fully recovered. If there are any outstanding charges, the Direct Bill account holder will be issued a final bill statement and invoice. Where is my account balance located online? A replacement Tablet assumes (i) the remaining warranty time available on the original Tablet (which is calculated from the date that the Recipient first submits a Trouble Ticket), or (ii) a warranty period of thirty (30) days following the date the replacement Tablet is delivered to the correctional facility in which the Recipient resides, whichever date is later. I _____ (Print Full Name), am the customer of record and party responsible for Securus Video Connect account _____ (User Name / Email Address), and my physical address . Our standard transaction fees of up to $3.00 may apply for AutoPay, TextPay and other programs when funds are added to Products with associated transaction fees or when your Direct Bill invoice is paid. Invalid picture Picture not uploaded, picture has filters, picture too blurry, etc. Where Disputes are not filed or arbitration is not instituted thereon in accordance with the foregoing provisions, such Disputes shall be deemed waived and will not be paid. Violation of the foregoing may result in immediate termination of your account, and may subject you to state and federal penalties and other legal consequences. We refer to these products and services as our Products. Their headquarters are in Dallas, Texas, and their services are used by more than a million people in prisons across the States. Giving Incarcerated Individuals Access to Second-Chance Job Opportunities, Securus Technologies Partners with Honest Jobs, New Securus Originals Podcast Inspires Incarcerated Individuals to Focus on Building a Second Chance Beginning Day One of Incarceration, Securus Technologies and Grammy-Award Winning Artist Lecrae Release Song in First-Ever Hip-Hop Track Contest for Incarcerated Individuals, Aventiv Technologies Launches New Website Dedicated to Providing Information, Resources, and Support to Families and Friends of Incarcerated Individuals, Securus Technologies Partners with God Behind Bars to Deliver A New Easter Special To Incarcerated Individuals Through The Pando App. How do I add another inmate to my account? Facilities We SecurTel can save you money by assigning a specially programmed phone number that ensures you save the most on inmate calls. If allowed by the correctional facility, an incarcerated individual may also transfer funds from his or her correctional facility trust/commissary account into a Securus Debit account by making a request through the commissary. Pricing, California For Help text the word HELP to 77929. Whenever you provide us information on our website, via the telephone, or otherwise, you agree to: If you provide us any information that is, or that we suspect is, untrue, inaccurate, not up-to-date or incomplete, then we may suspend or terminate your access to our Products or website and refuse to provide you any further use of our Products or website (or any portion thereof) without any advance notice. Unused purchases will not be refunded. Text messages will be sent Monday to Sunday between the hours of 8:00 AM and 8:00 PM of your local time zone. Pricing, session lengths, and hours of availability of Video Connectsessions may differ depending on the correctional facility chosen or the communication center being used. Friends and family members of an incarcerated individual may open a Direct Bill account by visiting our website at www.securustech.net or calling 1-800-844-6591. December 1, 2022, Securus Technologies and Grammy-Award Winning Artist Lecrae Release Song in First-Ever Hip-Hop Track Contest for Incarcerated Individuals Your access to any other website linked to our website is at your own risk. This account offers the following benefits: You can fund a Securus Debit account without having your own calling account The maximum funding amount is $50.00 per transaction You have 24/7/365 access to fund an incarcerated individual's Debit account on our website or by contacting us via phone How do I block a text message from an inmate? NEW! We will ship the Tablet is to the Recipients correctional facility within 45 business days from the date of purchase. Securus reserves the right to return funds to the rightful owner and may return any questionable funds to the debit/credit card used to deposit the funds. Direct Bill account holders are responsible for payment of any balance due on the Direct Bill account. estadounidenses. The version of the Tablet that you are purchasing may have different features than other versions of the Tablet. Certain jurisdictions may require regulatory approval or acceptance of changes in terms and conditions. If a lawsuit is filed to enforce these waivers the parties agree that the arbitration shall be immediately stayed, by agreement or court order, until the court case is resolved and all appellate review is exhausted. Availability of Tablets is dependent on individual correctional facilities and may not be available everywhere. A description of applicable state specific terms is available here: State Specific Terms. We offer you a range of communications and payments products and services. Does the incarcerated individual have the option to pay for this call, or will the person who initiated the call be the only one allowed to pay for the call? You may cancel this authorization at any time by contacting the Companys Customer Service unit at 972.734.1111. Incarcerated individuals can also create and send messages to you if you purchase and transfer stamps to them, or if they purchase stamps directly with their Securus Debit or JPay Media account. Al hacer clic a continuacin, usted certifica que esta es su tarjeta de
If further assistance is needed, we will repair or replace the Tablet or any portion of the Tablet with a new or refurbished product of equal or greater capacity and functionality. Applied due to a friend or family members receiving and accepting state-to-state or international calls from incarcerated individuals. All other costs of arbitration are to be assessed as required by the Resolute Rules and applicable fee schedule. Searching Frequently Asked Questions. Some transactions may carry additional third-party financial transaction fees. Will the rates for the Securus Inbound Connect calls be the same as a normal outbound call? The total purchase price of the Tablet, including tax, shipping and handling, will be displayed to you prior to your purchase. Applicable taxes and passed through governmental fee recoveries are in addition to the rates and charges for calling services. *Fee amounts that are shown above are standard pricing. 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