Could you please provide your order number?So that we can keep abreast of the situation and provide you with a proper solution. <3, #ezw_tco-2 .ez-toc-widget-container ul.ez-toc-list li.active{
it will be deducted from the total refund amount. Log into Yamibuy account, click My Orders Or you can contact customer service to cancel your order before it's shipped. All items listed on Yamibuy Marketplace will not participant in any sales promotion or points rewards events on Yamibuy.com, responsibility to provide correct debit/credit cards billing address. If you are used to amazon customer service do not expect it from here. or packaging are not eligible for return. You do not have to return the item back to us. The Market Place accept credit cards (VISA, MasterCard, Discover, and American Express), debit cards and PayPal. If you are not familiar with the product, we recommend checking the ingredients of the product or consult with certified medical physicians prior to consuming or using the product. Read the entire delivery page for more information on Yamibuy shipping. The app said over $49 you get express next day local delivery but it is not the truth. Alcoholic Beverage Sake. Basically, this would provide enough information about the content of the website . Please make sure fresh produce, processed food, and perishable products are properly stored in freezer/refrigerator to ensure the freshness of your product. Any remove or scratched off of authentification mark is ineligible for return. Jason has been quoted and referenced by different major media companies like Mashed, Distractify, ThePrint and TastingTable. I purchased a very large haul of food and snacks. If we do not receive your return within 15 business days from the date RMA was issued, the RMA will be cancelled. All product pictures are for reference only. Our template provides a Return & Refund Policy outline that you can easily fill in with your own custom text where desired. Marketplace Return Policy Just make sure you check the warehouse from yami Buy only. Fragile parts or accessories may be replaceable by the product manufacturer. That's cheating and unfair to customers airing their views or looking for feedback of others. This can be anywhere in the world. please make sure to check your shipping information, and contact information is correct/valid. Yamibuy is by far one of the fastest shipping grocery stores. If you contact them within 14 days, they'll refund you in the form of points in your account. We will help contact our seller for refund. Make me change from 1 star to 5 stars .Tatung Rice cooker is a great product. Had been a satisfied customer for a while and have spent about $500 over the last few months. Please be sure to provide us with your order number, picture of the product (If requested), quantity, and the reason for the return. Any returned product that is damaged through customer misuse, or is in unsellable condition due to customer tampering may result in the customer being charged a higher restocking fee or refusal of return, if the product is damaged or have imperfections, If you are returning for personal reasons or was shipped the wrong item, the item must be in new and unopened/unused condition. Initially I thought it must have been a mistake. Apple Holiday Returns Policy. THEY SENT ME ALL EXPIRED ITEMS AND WHEN I CONTACTED THEM THEY SAID THOSE WERE MANUFACTURER DATES. If there are issues such as wrong delivery, missing item, damage, etc. Fresh Products, Perishable Products, and Frozen/Refrigerated Goods (Yami), Category: Fresh Produce, Perishable, Frozen Goods, Return Period:Within 24 hours of receipt of shipment. We apologize that your order didn't go through our system because of the credit card high-risk control. Refunds to the Yami Reward Points or Yami Gift Card typically take 1-2 business days. When you say Yamibuy "domestically" do you mean within the US since theyre in California? The researchers collected and sifted through dozens of research papers that examined purchases, returns or both. Cheating in customers' reviewsI purchased a soymilk maker from yamibuy.com with unsatisfactory experience. Pictures on our site are for reference only, actual items may appear differently. They offer a wide range of products and ship worldwide. Your refund will be issued upon completion of inspection of your return, and the fund will be issue back to the original form of payment that the order was placed. Anyone can write a Trustpilot review. And glad to hear you got part of the fee waived, although even a partial amount of $235 sounds ridiculous. But UPS charged me $235 for the import fee! Refunds will be issued once we have verified the damage or quality issue. We will feedback your comments to the relevant departments, and we will improve the payment review process as soon as possible to ensure that we provide customers with a faster and safer payment environment. those balance will be refunded first then the original payment method. I paid the price for 10 sheets facial masks. We appreciate your understanding. Still, the $235 is crazy! Yami Marketplace. Contact Yamibuy by emailing help@yamibuy.com. Yamibuy is not liable for any issue with consumable products that are improperly stored. Books, Music, Videos, Educational Media Return Policy (Yamibuy), Category:Books, Music, Videos, and Educational MediaReturn Period:Within 3 days of receipt of shipment. You will not need to return the formula. Create an account to follow your favorite communities and start taking part in conversations. Press J to jump to the feed. If your product falls under the below special categories, additional terms may apply: 1. Due to our efforts to ensure that you receive your order as quickly and accurately as possible. In order to assure the authenticity of products to our customers, Yamibuy pre-verified the qualification of all third party vendors with a series of strict standards including business license, products certification, and brand authorization. Sign in to your Merchant Center account. You do not need to return the item to us. We use dedicated people and clever technology to safeguard our platform. it may take up to 3-5 business days for us to inspect and process your RMA. Snacks are extremely popular. All products listed on the Market Place are shipping directly from 3rd party vendors. Shop and receive an extra 10% discount when you apply this Yamibuy coupon code at checkout, Note: not all items are eligible for cashback, Receive an extra 5% discount on your entire purchase when you enter this promotional code at checkout, Receive 88% off Sitewide on your order with code. If you used Yamibuy Gift Cards or redeemed Yamibuy Reward Points. Yamibuy Return Policy. International customs regulations Please contact our customer service team to request an RMA (Return Merchandize Authorization) number. Please make sure that all contents of your product including, the item itself, all accessories, all packaging materials, all instruction manuals and documentations, and any free gift if it was part of the combo. please stop using the product and seek medical attention immediately. Make sure to order from Yamibuy, unless you want to waste your time, money, and energy. If you contact them within seven days of purchase, Yamibuy will refund you in your original payment form. Dont like the product, buyers remorse, etc. All returns must have an RMA number. Ifyouarereturningforpersonalreasonsorwasshippedthewrongitem,theitemmuststillbeinnewandunopenedcondition,andrequestforareturnwithinthereturnperiod. Thanks. if the product is damaged or have imperfections. how to report this? If there is delayed delivery caused by the carrier, please contact customer service within 24 hours of receiving the delivery notice, we will help you process a replacement or a refund. Note:Please make sure that all contents of your product including. ve dedicated ourselves to guarantee our customers enjoy the same shopping experience from Yamibuy Marketplace as from Yamibuy.com. They either dont ship as fast as Yamibuy does. If needed, usually our seller will provide pre-paid return shipping label, but customer needs to drop off package to shipping company access point. Were bringing the world closer for everyone to experience and enjoy by making authentic Asian groceries and goods easily accessible to all of North America. Do not give your money to these scammers. US doesn't charge duty for packages <$800 in value. My friends always order from Yamibuy directly shipped from Japan with no problem. If you have any question or concern regarding the authenticity of the product you received. Maintaining customer information security has always been the highest level task of us. Food/Beverage/Consumable Product Return Policy. Glad I came across these reviews. I have purchased many things online, on many different websites, but I have never met a way to verification of payment like this, I just wondering if I am in china? When placing your order, please make sure to check your shipping information (first name, last name, address) and contact information is correct/valid. Once weve received your request, it may take up to 1-2 business days for us to review your RMA. Shipping to the 48 contiguous states is $5.99. Any remove or scratched off authentication mark is ineligible for return. Thats when I knew that they offer a wide range of products. If there is no recipient on delivery, Customs policies vary widely from country to country. Once you start using it, youll get the hang of it. from the manufacturer or authorized service providers. Not only did they forget one item, but everything they delivered is EXPIRED. Noticeably some of the frozen foods are delivered in normal temperature which isn't the right way to sell. Most of them are from Japan, containing about 10 to 15% in each bottle. Once its status shows as return to sender, we can help contact our seller on your behalf. Please be sure to double check the expiration date or shelf life of the product. Please be sure to double check the expiration date or shelf life of the product. THEY WERE NOT. HELP. I cant believe they charged you $20 per day of holding onto your package! Yamibuy customer service is available every day from 9 a.m. to 4:30 a.m. EST. If you are returning the product due to personal reason. you may request a return within the return period. Copyright 2009 - 2023 NextGen Shopping, LLC. Expires in 6 days. DISGUSTING. Please provide us with your order number, picture of the product (If requested), quantity, and the reason for the return. Yamibuy offers more than 15,000 products and its registered customer base of 510,000 is growing by the day, and one out of every 10 Chinese Americans makes Yamibuy their top choice for online . Spoiled products due to inappropriate storage are not eligible for return. A completely different address. Tip. Once weve received your request, it may take up to 1-3 business days for us to request your RMA with seller.Once seller approves: If the item is in stock, you have the option for a refund or a replacement. Verified Used 398 Times. Some products may have different policies or requirements associated with them. For smaller orders, Standard U.S. Be aware guys just take screenshots of all your purchases! Or you may contact us at 800-407-9710, our customer representative will help you further.Thank you for your understanding. So I posted a two star review with comments. All returns must have an RMA number. (April 2022) I've heard of custom fees, but I've never heard of warehouse fees while waiting for custom clearance--what kind of scam is this? Copyright 2012-2023 Transocean Resources Management, Inc. By interacting with our site, you agree to our use of cookies. Written proof from a certified physician is required if you believe there is quality issue with the product that caused it. Other categories of products can be redelivered. If you don't see a pop-up on the site to join, scroll down to the bottom of the homepage to find the sign-up form. Then ship the products to your preferred location. {{sellerTotalView > 1 ? Product that are altered, washed, or worn are not eligible for return. you can cancel it through PC website. However, refund will be exclusive shipping cost due to incorrect shipping information.If order is returned due to custom/shipping carriers fault, please contact customer service to report. I contacted customer service and they said because the warehouse workloads is overloaded so your order is being delay and they cannot provide a new EST delivery day because the driver already left the warehouse and not coming back today. Yes, Yamibuy is a legitimate company. We apologize to hear that there is a problem with your order. If you are returning for personal reasons or was shipped the wrong item, the item must be in new and unopened/unused condition, and request for a return within the return period.5. In order to protect our customers, products that could cause personal hygiene concerns such as undergarments and adult products are not eligible for return,unless product is defective or have quality issue. Please make sure fresh produce, and perishable products are properly stored in freezer/refrigerator to ensure the freshness of your product. Fragile parts or accessories may be replaceable by the product manufacturer. Reasons such as: Unable to use the product due to allergic reaction. Seems strange to me. All sales are final and cannot be refunded or exchanged. Almost all of my orders arrived within 5 days. Yami was my preferred online retailer for Asian goods until this week. 2023 TheKoreanGuide.com | As an Amazon Associate, I earn from qualifying purchases. background-color: #f5f6f5;
we recommend checking the ingredients of the product or consult with certified medical physicians prior to consuming or using the product. Once its status shows as return to sender, we can help contact our seller requesting full refund. We also will strengthen customer service processing experience, in order to improve customer shopping experience.You may provide your order number to help@yamibuy.com our CS team will help you further. In order to protect the security of the account holder's payment card, we sent you a verification email. Shipping from Yamibuy can take anywhere from 3 days up to 8 days. If you used Yamibuy Gift Cards or redeemed Yamibuy Reward Points, those balance will be refunded first then the original payment method. Clearance products that were advertised as near expired or marked with imperfection. Ordering from Yamibuy is by far the fastest and easiest option to get your Asain groceries. We will help contact our seller for refund. It is just ridiculous! 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